Reminisce Entertainment Pty Ltd ('Reminisce Entertainment') is committed to ensuring your privacy through compliance with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs) and, where applicable, the EU General Data Protection Regulation (GDPR). This privacy policy details how Reminisce Entertainment collects, uses, stores and deals with personal information.
What personal information do we collect, use and disclose?
Depending on how you interact with us, we may collect the following personal information:
- Your name, email address, telephone number and postal address;
- Account identifiers, song selections, saved voting drafts and submitted votes;
- Ticketing, event attendance and customer support information; and
- Technical information about your device and use of our website, including cookie and analytics data.
Reminisce Entertainment only collects personal information that is reasonably necessary for one or more Reminisce Entertainment's functions or activities.
Reminisce Entertainment only collects sensitive information if it is reasonably necessary for Reminisce Entertainment's functions or activities or an exception applies under the Privacy Act and the individual to whom the information relates has given their express consent to the collection.
No automated decisions are made with the data collected.
How does Reminisce Entertainment collect the information?
Collection of personal information by Reminisce Entertainment is only done by lawful and fair means.
Reminisce Entertainment collects personal information about an individual directly from that individual wherever it is reasonable and practicable to do so. This may be through contact forms, letters, emails, websites, receipts, telephone conversations, consultations and attendance at events.
Reminisce Entertainment will always take reasonable steps to ensure individuals are aware of the fact and circumstances of collection, the purpose of collection and information about Reminisce Entertainment's privacy policy.
What does Reminisce Entertainment use personal information for?
Reminisce Entertainment will only use or disclose personal information for the Primary Purpose including things such as managing our relationships, performing administrative functions, informing customers and others about our products and services by direct marketing methods, market research, building and maintaining business relationships, implementing our communication model and complying with legal requirements.
We use service providers to support account authentication, website hosting, data storage, ticketing and communications. These services may process personal information in Australia or overseas, including the United States. We take reasonable steps to protect information disclosed to service providers in accordance with applicable privacy obligations.
Where Reminisce Entertainment uses personal information other than for the Primary Purpose, Reminisce Entertainment does so in accordance with the Privacy Act and APP 6.
Direct Marketing
Reminisce Entertainment engages in direct marketing of its products and services from time to time.
Reminisce Entertainment only uses personal information for direct marketing in circumstances where Reminisce Entertainment has collected the information directly from the individual and that individual reasonably expects to receive direct marketing material from Reminisce Entertainment.
Reminisce Entertainment offers all individuals the opportunity to unsubscribe from receiving direct marketing communications. It is not mandatory to have your personal information recorded by Reminisce Entertainment to get access to our free content, however this helps us keep you up to date on latest initiatives and news.
Access to and accuracy of personal information
Reminisce Entertainment takes all reasonable steps to ensure that the personal information it collects, uses and or discloses is accurate, complete, up to date and relevant.
You have the right to ensure that your personal information which is held by Reminisce Entertainment is accurate. To make a request to access and or correct your personal information, please contact Reminisce Entertainment's Privacy Officer using the contact details provided below.
While Reminisce Entertainment will always endeavor to give access to personal information free of charge, Reminisce Entertainment reserves the right to charge individuals for access to personal information to cover costs associated with:
- searching for, locating and retrieving personal information and deciding which information to provide to the individual;
- using an intermediary; and
- reproducing and sending the information.
Security of personal information
Reminisce Entertainment takes all reasonable steps to ensure that information held by Reminisce Entertainment is safe and secure, and that it is protected from misuse, loss, unauthorized access, modification and disclosure. We do not sell personal information. Our use of service providers and marketing tools is described in this policy.
Our website uses providers including Clerk for account authentication, Convex for application data and Vercel for hosting. We also use ticketing, email and other service providers as needed to operate our events. Access to personal information is limited to people and providers who need it for these purposes.
Destruction and de-identification of personal information
Reminisce Entertainment will take reasonable steps to de-identify or destroy personal information when it is no longer needed by Reminisce Entertainment except where the information forms part of a Commonwealth record or Reminisce Entertainment is required by law or a court or tribunal order to retain the information.
Anonymity and pseudonymity
Individuals have the option of dealing anonymously or by pseudonym with Reminisce Entertainment unless it is impracticable to do so or Reminisce Entertainment is required by law or a court or tribunal order to deal with identified individuals.
Data retention and deletion requests
We retain personal information for as long as reasonably needed for the purposes described in this policy, including legal and record-keeping requirements. Unsubscribing stops marketing communications; it does not automatically delete your account or voting records. To request access, correction or deletion of your personal information, contact our Privacy Officer. We will explain any information we need to retain.
Cookies
Reminisce Entertainment uses cookies through third party providers including Facebook and Google. This is so we can improve our experience of our website visitors and provide relevant re-marketing campaigns on promotions that we may be running to visitors.
You can manage cookies through your browser settings and adjust advertising preferences through Google and Meta. Blocking some cookies may affect features such as account sign-in. Clearing cookies does not unsubscribe you from marketing emails; use the unsubscribe link in those emails to stop receiving them.
YouTube API Services
This website uses YouTube API Services to search for music tracks and to embed YouTube video playback as part of our voting and countdown features. Any data retrieved from YouTube is used solely to provide these features and is not retained for longer than 30 days.
By using this website you are agreeing to be bound by the YouTube Terms of Service. Information handled by Google through these services is governed by the Google Privacy Policy.
Changes to privacy policy
Reminisce Entertainment reserves the right to amend this privacy policy from time to time. Changes will be posted on the Reminisce website.
Complaints
If you believe there has been a breach of the APPs or an APP Code, please contact Reminisce Entertainment's Privacy Officer using the details provided at the bottom of this page.
Reminisce Entertainment takes privacy complaints very seriously. If you make a complaint, Reminisce Entertainment will respond within 5 working days to let you know who is responsible for managing your complaint. Reminisce Entertainment will try to resolve your complaint within 10 working days. When this is not possible, Reminisce Entertainment will contact you within that time to let you know how long we will take to resolve your complaint.
Reminisce Entertainment will investigate your complaint and where necessary, consult with third parties about your complaint. Reminisce Entertainment will make a decision about your complaint and write to you to explain our decision.
Individuals can also complain directly to the Office of the Australian Privacy Commissioner. Details about how to file a complaint can be found at oaic.gov.au or by calling 1300 363 992.
Contact Reminisce Entertainment
All queries and complaints should be directed to the Reminisce Entertainment Privacy Officer.
Address: PO Box 476 Toorak VIC 3142
Telephone: 0438 931 501
Email: [email protected]